Refund and Cancellation Policy
This policy is part of the Terms of Service.
Try before you pay
Every account starts with a 14-day trial. It needs no card. If the service is not for you, let the trial end and nothing is charged. That is the refund policy for the trial: there is nothing to refund.
Cancelling
You can cancel at any time with the Cancel plan button in Manage billing in Settings. It is online, it takes effect at once, and there is no notice period, no cancellation fee, and no other step. When you cancel, your plan runs to the end of the month you have already paid for, and it does not renew. You keep full use of the service until then.
After the paid period ends, the account freezes: you can sign in, read everything, and export it; nothing can be added, changed, or sent. You have 30 days to export your data. After that we delete it from the live service; backup copies age out on the schedule in the Privacy Policy.
Refunds
Plans are billed monthly in advance. Once a month has been charged, it is not refundable, in whole or in part, including when you cancel partway through, reduce seats, or stop using the service.
Two exceptions:
- If we end your account without cause, we refund the unused part of the month you paid for.
- If we charged you in error, we correct it. Write to info@ruthlessaicrm.net within 60 days of the charge.
A suspension of your connected mailbox by Google, Microsoft, or your mail provider is not a service failure and is not grounds for a refund.
Changing plans
You can move between plans at any time from Manage billing. The change is applied to your existing subscription and prorated by our payment provider: an upgrade charges the difference for the rest of the month, a downgrade credits it against your next month. No new subscription is created.
Failed payments
If a payment fails, everything keeps running for 14 days while you update your card. After 14 days the account freezes: you can sign in, read everything, and export it; nothing can be added, changed, or sent. Update the card and the account resumes where it left off. If no payment is made within 30 days of the freeze, we delete the account and its data.
Price changes
If we change the price of your plan, the owner gets between 7 and 30 days' notice by email before it applies, with how to cancel. Promotional pricing, including a founding price, lasts for the period stated when it was offered and then reverts to the standard price for the plan.
Chargebacks
Please write to us before you dispute a charge with your card issuer. A dispute filed against a charge that was valid under these terms will lead to the account being suspended until it is resolved.
Contact
info@ruthlessaicrm.net