Terms of Service
These Terms are the agreement between Anthony Thompson, doing business as Ruthless AI CRM ("we", "us"), and the organization that opens an account ("you", "your"). By opening an account, starting a trial, or using the service, you agree to them. If you are opening the account for a company, you confirm you have the authority to bind it.
The service is the web application at app.ruthlessacrm.net and everything it does. The Acceptable Use Policy, the Privacy Policy, and the Refund and Cancellation Policy are part of these Terms.
The service is sold to businesses, for business use, in the United States. It is not offered to individuals for personal, family, or household use. We do not accept customers established outside the United States, and we do not offer a data processing agreement, a subprocessor list, or the standard contractual clauses that customers outside the United States require.
1. Accounts
An account belongs to one organization. The person who opens it is the owner. The owner can name administrators. Administrators can add and remove users, change the plan, and manage payment. Every user needs their own seat and their own sign-in. Sharing a sign-in is not allowed.
You are responsible for what happens under your account, for keeping sign-ins private, and for telling us at once if you believe an account has been compromised.
2. Trials
A trial runs 14 days and needs no card. When it ends, the account freezes: you can sign in, read everything, and export it; nothing can be added, changed, or sent. A frozen trial stays that way for 30 days. Buy a plan in that window and the account resumes where it left off. After 30 days we delete the account and its data.
3. Plans, seats, and billing
Plans are billed monthly, per seat, in advance, by card. The price for each plan is shown on the plan picker when you buy and on the Manage billing page afterward.
A trial never becomes a paid plan on its own. We take no card for a trial, and nothing is charged unless an owner or administrator buys a plan.
Automatic renewal. Your plan is a monthly subscription. The first charge is taken when you buy, and the same charge is taken on the same day of each following month until you cancel. The amount is the per-seat price of your plan multiplied by your seats, shown before you buy and on every receipt. You can cancel at any time with the Cancel plan button in Manage billing in Settings, online, at will, with no fee, no notice period, and no other step; when you cancel, the plan runs to the end of the month you have paid for and is not charged again. Before you buy, these terms are shown at checkout and you confirm them separately from accepting the Terms of Service; we keep a record of that confirmation. When you buy, we email the owner these terms and how to cancel. Once a year we email the owner a reminder of the plan, the amount, the monthly charge, and how to cancel.
You can change plans at any time; changes to the existing subscription are prorated by our payment provider.
If a payment fails, everything keeps running for 14 days while you update the card. After 14 days the account freezes: you can sign in, read everything, and export it; nothing can be added, changed, or sent. Update the card and the account resumes. A frozen paid account is deleted 30 days after the freeze unless payment is updated.
We may change prices by emailing the owner no less than 7 and no more than 30 days before the change applies, with how to cancel. A change applies from your first renewal after that date. Promotional pricing, including any founding price, runs for the period stated when it was offered and then reverts to the standard price for the plan.
Except as stated in the Refund and Cancellation Policy, payments are not refundable.
4. Your content
Everything you put into the service, and everything the service produces for you from it, is yours: your accounts, contacts, notes, history, mailbox content, and the drafts the service writes. We do not own it and we do not sell it.
You give us permission to store, process, and transmit your content only to run the service for you, to keep it secure, and to meet the law. That permission ends when your account ends, except for backups, which age out on the schedule described in the Privacy Policy.
When your account ends for any reason, you have 30 days to export your content. After 30 days we delete it from the live service; copies in backups age out on the backup schedule described in the Privacy Policy and are never used to restore deleted content.
5. Connected mailboxes
The service sends email only through a mailbox you connect and control: a Google account, a Microsoft account, or your own mail server. We do not send from infrastructure we control. You are the sender of every message. That means the message, its recipients, and its compliance with the law are yours.
Google and Microsoft can suspend or restrict a mailbox on their own judgment, including for complaint rates or sending patterns, and they can do so without any action by us. A suspension by your mail provider is not a failure of the service, does not entitle you to a refund, and is yours to resolve with the provider.
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google Workspace data is not used to develop, improve, or train AI or machine learning models. We do not use Microsoft account data, including data derived from it, to target or serve advertising. You can revoke our access to a connected mailbox at any time from the provider's account settings or from within the service.
6. Sending rules
You may send only to people you have a lawful basis to contact. Purchased, rented, harvested, or scraped lists are not allowed. Every recipient must have a way to stop receiving your email, and a request to stop must be honored. The full rules are in the Acceptable Use Policy. If your sending draws complaints, bounces, or blocks that threaten the service or other customers, we may pause sending for your account and tell you why.
7. Drafting and research
The service researches accounts and writes drafts. A draft is a draft. Nothing sends until a person on your team approves it, and that person is responsible for what goes out. We do not warrant that research is complete or that a draft is accurate, and you should read every draft before you send it.
We do not use your content, your mailbox data, or your drafts to train or improve any model, ours or anyone else's. Research and drafting run through third-party AI providers under terms that prohibit training on your data.
8. Acceptable use
You may not use the service to break the law, to send spam, to harass anyone, to infringe anyone's rights, to probe or overload the service, or to build a competing product from it. The Acceptable Use Policy has the full list. If you break it, we may suspend the account, and for a serious or repeated breach we may terminate it. Where we can, we will tell you first and give you a chance to fix it.
9. Security and data protection
We protect your content with measures appropriate to the risk: encryption in transit and at rest, access controls, logging, backups, and the practices described in the Privacy Policy. We keep each customer's data separate from every other customer's. We never combine one customer's data with another's.
If we confirm a breach affecting your content, we will tell the owner without undue delay and within 72 hours of confirming it, with what we know and what we are doing about it.
For the personal information in your content, we act as your service provider under the California Consumer Privacy Act. We process it only to provide the service to you and for no other commercial purpose. We do not sell it or share it for advertising. We do not retain, use, or disclose it outside our direct business relationship with you. We do not combine it with personal information we hold for any other customer. We will help you respond to requests from people whose information is in your content, and we will tell you if we can no longer meet these obligations. We use service providers of our own for hosting, database, payment, email delivery of our own notices, contact and email verification, and AI research and drafting, each under a contract that holds them to the same limits. We do not publish or provide a list of them by name, and we do not answer requests for one; the categories above are the disclosure.
10. Our property
The service, its design, its methodology, its industry knowledge, and everything about how it works belong to us and our licensors. You get a right to use the service under these Terms, and nothing else. You may not copy, reverse engineer, scrape, or resell it, and you may not use it to build or train a competing product.
11. Ending the agreement
You can end it by cancelling from Manage billing. We can end it if you breach these Terms and do not fix the breach within 14 days of notice, or at once for a serious breach, unlawful use, or a risk to the service or other customers. We can also stop offering the service with 60 days' notice.
If we end the agreement without cause, we refund the unused part of the period you have paid for. Otherwise Section 4 governs what happens to your content, and Sections 4, 7, 9, 10, 12, 13, 14, and 15 survive.
12. Warranties
We will run the service with reasonable care and skill. Beyond that, the service is provided as is, and we make no other warranty, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement, and no warranty that the service will be uninterrupted or error-free, or that any research or draft is accurate.
13. Liability
Neither of us is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, however caused. Our total liability to you for everything arising out of these Terms and the service is limited to the fees you paid us in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations, to either party's indemnity, to a party's fraud, willful misconduct, or gross negligence, or to anything the law does not allow to be limited.
14. Indemnity
You will defend and indemnify us against claims arising from your content, your sending, or your breach of these Terms or the law. We will defend and indemnify you against claims that the service, as we provide it, infringes a third party's intellectual property, except where the claim arises from your content or your use of the service in breach of these Terms. The indemnified party will give prompt notice, reasonable cooperation, and control of the defense to the indemnifying party.
15. Law and disputes
These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. Any dispute will be brought in the Superior Court of California for the County of Shasta, or in the United States District Court for the Eastern District of California, and both of us consent to the exclusive personal jurisdiction and venue of those courts. Either of us may bring a claim in small claims court where it qualifies.
16. Changes
We may update these Terms. For a material change we will give the owner at least 30 days' notice by email before it takes effect. If you keep using the service after that date, the change applies to you. If you do not agree to it, cancel before that date.
17. General
These Terms, with the documents they incorporate, are the whole agreement between us about the service. If a part is unenforceable, the rest stands. Neither of us waives a right by not exercising it. You may not assign the agreement without our consent; we may assign it to a successor of the business. Notices to you go to the owner's email address on the account. Notices to us go to info@ruthlessaicrm.net.
18. Contact
Anthony Thompson, doing business as Ruthless AI CRM 3001 Bechelli Lane, Redding, CA 96002 info@ruthlessaicrm.net